Information on Chart Taken from Communication for a Classroom Teacher By; Cooper and Simonds 2011
Communication Barriers
Cooper and Simonds state that,"according to research 70 percent of our waking time is spent participating in some form of communication, of which 42 to 57 percent of communication is spent listening." Cooper and Simonds also state that most people are, "inefficient listeners, retaining only about 20 percent of what we hear" (Cooper and Simonds, 2011). Certain dynamics that interrupt our listening capability are called "barriers." There are various types of barriers that effect listening skills. Those barriers include: factual barriers, semantic barriers, mental distractions and physical distractions. Have you ever been in a large lecture hall and someones cell phone goes off? What type of barrier is this?
- Eliminate physical barriers
-Concentrate on the speaker
-Listen
-Ask questions
Listening Skills
Cooper and Simonds state that, "the difference between hearing and learning is LISTENING". Having good listening skills is an imperative part of communication. Many people often think that listening is just hearing, however, it is much more. There are actually six interrelated activiteis that are associated with listening. Those six activities include: "hearing, understanding, remembering, interpreting, evaluating and responding" (Cooper&Simonds, 2011). Listening plays a vital role in the understanding of what is trying to be communicated; one slight misinterpretation of what is heard can completely change the meaning or message of the statement. In education, good listening skills are a necessity in order for effective communication to occur between teachers and students.The text outlines four types of listening skills: informative, appreciative, empathetic and critical ( Cooper & Simonds, 2011). Informative listening is when an individual take sin a message, tries to understand the message and then uses the message to try to solve a given task or acquire knowledge. For example, a student in a spanish class hears directions on how to use proper dialogue. The next type of listening that Cooper and Simonds describe is appreciative listening. Appreciative listening is when the audience engages in dialogue and enjoys and appreciates what is being said. The third type of listening skill is empathetic listening. Empathetic listening is when the audience pays attention to an individual and shows compassion. Empathetic listening is a common skill that is used in the profession of counseling. For example, when a counselor listens to his/her client and shows compassion and understanding to what is being said, they are enacting empathy. The last and fourth type of listening skill is critical listening. Critical listening is when the listener can form an opinion and critic the information that is given (Cooper & Simonds, 2011) An example of critical listening is a debate. In a debate you have two opposing individuals talking and responding to one an-others statements with opinions, critics and judgements about what has been said (Cooper & Simonds, 2011).
Be an active listener:
- Paraphrase
-Ask questions
-Track speaker
-Review
-Notice body language
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